To cancel your hotel booking

  1. Sign in to your Hotels.com account.
  2. Go to Manage your bookings.
  3. Choose the booking you wish to cancel.
  4. Select Cancel Room.

If you booked without a Hotels.com account

  1. Fill out the Find your bookings form and submit.
  2. Select the Cancel Room link for the booking you wish to cancel.

Good to know

  • If you don't see the Cancel Room option or need assistance cancelling your booking, contact Hotels.com for help.
  • Secret Prices are subject to the same cancellation policies as any other booking.
  • Hotels.com doesn't charge for cancellations, but the hotel may charge you a cancellation fee. Before you cancel your booking, check the hotel's change and cancellation policy in your confirmation email.
  • We process refunds within 24 hours. Please review out refund policy for the lead time it takes to show on your account.
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