When you cancel your hotel booking, you may be eligible to receive a refund of the amount you paid, depending on the terms and conditions of your booking. When and how you receive that refund will depend on how you paid for your booking.

We recommend looking at your booking policy before contacting our support. 

Nonrefundable bookings

  • When you cancel your booking, you will not receive a refund of the amount you paid.
  • The hotel may charge you an additional cancellation fee.

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