When you cancel your hotel booking, you may be eligible to receive a refund on the amount paid, depending on the terms and conditions of your booking. When and how you receive that refund will depend on how you paid for your booking.

We recommend looking at your booking policy before contacting our support. 

Non-refundable bookings

  • If a booking is listed as Non-Refundable please note that:
  • When you cancel your booking, you will not receive a refund of the amount you paid.
  • The hotel may charge you an additional cancellation fee.

Did this answer your question?